Ark Delivery Site FAQ

What is ARK Delivery?

• It is a site in ARK for Document Solutions to receive electronic documents from various departments in order to process and save them in the University Repository.
  • Think of ARK Delivery as a temporary filing folder on your desk - we come every day and take the documents you have prepped and organized to store them permanently into the larger filing cabinet.

How often do documents get processed?

• The documents are downloaded and deleted every weekday at 8:00 pm by our system.
• These documents are processed by the document solutions team in order of highest priority. We have a SLA (Service Level Agreement) with each department and assign processing priority to each document solution. 
  • Active students files are the highest priority, typically processed in 1-2 business days. 
  • Historical files are a lower priority and are typically processed in one week.
  • Please note that our processing team is mostly staffed by student workers and these processing times may vary depending on the academic calendar. Our team will notify you of any delays.

What if I need a document processed ASAP (Rush Document)?

• Please use our Ticket Form so that our team can quickly find and process the document(s) you need.
  • Click ARK > Rush on Document(s)

Can I still search for documents in ARK Delivery?

• Yes, we require the APU ID in the File Name so that the document will be searchable by the most common search item: APU ID.

Why can I see the document but someone else cannot?

• If this other person does not have access to ARK Delivery, they will not be able to see the documents within it.
  • If they should have access to ARK Delivery, please use our Ticket Form so that our team can give them access.

What file format can I deliver through Ark Delivery?

• We only accept PDF files at the moment to decrease the amount of system errors. Please see our Excel to PDF Conversion Guide to convert any excel files into PDF documents for Ark Delivery.

What should the File Name be?

• The file name should reflect the Student APU ID and Name.
  • Example: 123456789 Smith John.pdf
  • Please note if you are submitting several documents for the same student - you must add something distinguishing to the File Name as documents with the same File Name cannot be uploaded.
    • Most departments like to self code with additional information as they work with the documents.

What is the Return & Fix Folder?

• This is a folder for us to put any documents that we could not process.
  • Either the document did not have an APU ID / was not in the correct Document Type folder or, most likely, our system could not process the document due to a corrupt file.
  • Please check the comment under the document for the reason we could not process it.
• If you are our Point of Contact, you will get an email notification that there is a document in the folder for you to review.
  • Please fix it and drop the file back into its proper Ark Delivery folder for processing.