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Before you are able to request a password reset through our self-service portal for your account, you will need to add a personal email address on file in your home dashboard. If you have not added a personal email to your account, please see our article on Adding a Personal Email Address on File. If you are unable to access your account at the moment but require a password reset, please email us at [email protected] or give us a call at (626) 815-5050 to get a temporary password.
If you are ALREADY able to login to home.apu.edu and can access your Home Dashboard, please follow these steps:
1. Open a browser (Google Chrome, Firefox, etc.) and go to home.apu.edu
2. Press "Sign In"
3. Enter your NetID (first part of your APU email without the @apu.edu) for your home account
4. Enter your APU password (same as your APU email & home password)
5. Once you have signed in, locate the dark gray column on the left hand side of your dashboard (If you are on mobile, there may be a small gray tab with 3 horizontal lines that you will need to click instead)
6. Scroll down until you see the “My Profile” Tab and press the small drop down arrow located next to the text
7. Click on “Change Password ”
8. Fill in your current password and then create a new password
9. Please make sure to click the box at the bottom left hand corner of the page that says “I ACCEPT” before clicking the “Set Password” button in the bottom right hand corner
With a personal email address added to your profile, you will be able to use the Forgot your password? option should you need it.
You will need to fill out the password recovery information to receive the password reset email:
- Open a browser (Google Chrome, Firefox, etc.) and go to home.apu.edu
- Click on "Forgot your password?"
- Enter your NetID (first part of your APU email without the @apu.edu) for your home account
- Enter your 9-digit APU ID Number, make sure you enter the ID number WITHOUT hyphens
- You will need to enter the last 4 digits of your social security number
- You will need to enter the captcha information listed in the "I'm not a robot" field
- Click the Submit button
